Managing the Mailboxes  with Outlook and Exchange 2003

This document is developed and intended for the Helpdesk Technicians. The document is a step by step guide revealing the most common troubleshooting steps that will most frequently come up. The documentation is developed to help to assist End User’s with the configuration and management of Outlook 2003 Client. These tasks will help the User to better manage the functionalities of the Outlook 2003 Client within the environment of Exchange 2003 servers for the maintaining of day to day business activities.

1.1.   How to Create a Mailbox

• Open Active Directory Users and Computers

• In the Details pane, Double-Click the Domain Name

• Right-click Users, point to New, and click User

• Enter the User's name and Account name

• Click Next, and Set a temporary password for the user

• Click Next, at the prompt, select the Name of the Server and Mailbox Store that the user's Mailbox is going into for general Mailbox management

1.2.   How To Troubleshoot a User's Exchange Configurations

• On the Tools menu, click E-mail Accounts

• Select the option to View existing accounts

• Verify that the Exchange Server appears here

Managing the Mailboxes  with Outlook and Exchange 2003