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Arcserve
Reader comments compiled by Mitch Tulloch
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| Arcserve 2000 with Exchange Agent. The
problem with NT Backup, you cannot schedule the job. We run it here
because it was here when I started working here. The company does not like
change. The brick level backup worked for a little while no problem. Then
stopped. I worked hours on it trying to figure out why it would not work.
Nothing changed on my servers for it not to. Their tech support could not
help much. Backing up the the private and public stores works just fine.
The restore procedure is very simple. The only draw back is that brick
level does not work. If you have an r&d server like me, this would not
be a problem. All my restores are done on the backup server. The restore
went over well. We have moved beyond our current hardware, moving to a
120/240 autoloader system. I would not recommend Arcserve due to their
poor tech support. When the product actually works, it is great, when it
does not, good luck trying to figure out why......
I have called cai's tech support a few times. Each time, they seem to
get slower to respond, or the support is horrible. The consultant that was
here prior to me called cai's tech support a couple days after I started
here. They called us back 2 weeks later. No bs. I called them 2 weeks ago
because the restore was giving me some funky problems. Wanted to find out
if they have seen this problem before. I have yet to receive a call back.
I ended up figuring it out, but the support is terrible.
I would stay away from Arcserve completely
/Nick
I'd have to agree here. Arcserve was even not that good when it was the
flavor of the Novell world! It's even crappier when working with NT!
/Colin
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